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Customer story
Five hours a week of insurance verification — gone before the doors open.
KLLakeside Pediatric Dentistry · Pediatric practice, two hygienists · Seattle, WA
5 hrs
saved / week
29
verifications / day
4 days
to go live
“Insurance verification used to eat half my morning. Wilma has it done before I unlock the front door.”
The challenge
Lakeside's hygiene team was spending the first hour of every day on the phone verifying pediatric benefits instead of seeing patients.
What Wilma does
- Wilma pulls eligibility, remaining benefits, and frequency limits overnight for the next day's schedule.
- Verified estimates are texted to parents before the visit, cutting check-in friction.
- Recall outreach re-books lapsed six-month cleanings automatically.
The result
Insurance verification moved off the team's plate entirely — about five hours a week back to patient care, with 29 verifications completed before opening each day.
Run the same playbook
Running Dentrix Ascend? Wilma integrates natively. See it on a live call with your schedule.